Terms of Service

This document is not filed (it cannot be accessed afterwards), it is concluded exclusively in electronic form, it does not qualify as a written contract, it is written in English, and it does not refer to any code of conduct. If you have any questions regarding the operation of the webshop, the ordering process or the delivery process, we are available at the contact details provided.

The scope of these General Terms and Conditions extends to the legal relationships established on the Service Provider’s website (https://creannafabrics.com) and its subdomains. These General Terms and Conditions are continuously available at the following website: https://creannafabrics.com/info/terms-of-service-1/ and can be downloaded and printed at any time from the following link: https://creannafabrics.com/public/temp/tartalom/Terms of Service.pdf

1. Service Provider’s details:

The name of the service provider: Romsics Sándor sole proprietor
The registered office of the service provider (and also the place of complaint handling): 2030 Érd, Zengő utca 35.
The service provider’s contact e‑mail address used regularly for communication with customers: romsics65@gmail.com

Registration number: 61869008
Tax number: 91772680-1-33
Telephone number: +36 20/5668882
Language of the contract: English

The hosting provider:
Cweb.hu Informatikai Kft
Address: 1173 Budapest, Borsó utca 12-32
Company registration number: Cg.01-09 436264
Tax number: 32666032-1-42
Phone: +36-70-282-7206
E-mail: info@cweb.hu

2. Fundamental Provisions:

2.1
For matters not regulated in these Terms, as well as for the interpretation of these Terms, Hungarian law shall apply, in particular Act V of 2013 on the Civil Code (“Ptk.”), Act CVIII of 2001 on electronic commerce services and certain issues of information society services, and Government Decree 45/2014 (II.26.) on the detailed rules of contracts between consumers and businesses. The mandatory provisions of the relevant legislation shall apply to the parties without any specific stipulation.

2.2
These Terms shall enter into force on 14 March 2026 and shall remain in force until revoked. The Service Provider is entitled to unilaterally amend the Terms. The Service Provider shall publish the amendments on the website 11 (eleven) days before they enter into force. By using the website, Users accept that all regulations relating to the use of the website automatically apply to them.

2.3
By entering the website operated by the Service Provider or by reading its content in any way — even if the User is not a registered user — the User acknowledges the provisions of these Terms as binding. If the User does not accept the conditions, they are not entitled to view the content of the website.

2.4
The Service Provider reserves all rights regarding the website, any part of it, and the content displayed on it, as well as the distribution of the website. Downloading, electronically storing, processing or selling the content displayed on the website or any part thereof is prohibited without the written consent of the Service Provider.

3. Registration / Purchase

3.1
By making a purchase or registering on the website, the User declares that they have read and accepted these General Terms and Conditions and the Privacy Notice published on the website, and they consent to the processing of their data.

3.2
During the purchase/registration process, the User is required to provide their own real data. If false data or data belonging to another person is provided, the electronic contract created shall be null and void. The Service Provider excludes all liability if the User uses the Service Provider’s services in another person’s name or with another person’s data.

3.3
The Service Provider shall not be liable for any delivery delays or other issues arising from incorrect or inaccurate data provided by the User.

3.4
The Service Provider shall not be liable for damages resulting from the User forgetting their password or if the password becomes accessible to unauthorized persons for reasons not attributable to the Service Provider.

4. Range of Products and Services Available for Purchase

4.1
The products displayed can be ordered exclusively online. The prices shown for the products are in Hungarian Forints, include the legally required VAT, but do not include the cost of home delivery. No additional packaging fee is charged.

4.2
In the webshop, the Service Provider displays the name and description of the product and provides photos of the products. The images displayed on the product pages may differ from the actual appearance and may serve as illustrations. We do not accept liability for differences between the images displayed in the webshop and the actual appearance of the product.

4.3
If a promotional price is introduced, the Service Provider will fully inform Users about the promotion and its exact duration.

4.4
If, despite all due care, an incorrect price appears on the Webshop interface — especially an obviously incorrect price, such as one significantly different from the product’s generally accepted or estimated price, or a “0 Ft” or “1 Ft” price caused by a system error — the Service Provider is not obliged to deliver the product at the incorrect price. Instead, the Service Provider may offer delivery at the correct price, and the Customer may withdraw from the purchase after being informed.

4.5
In the case of an incorrect price, there is a significant discrepancy between the actual price of the product and the displayed price, which an average consumer should immediately recognize. According to Act V of 2013 on the Civil Code, a contract is concluded through the mutual and consistent expression of the parties’ intentions. If the parties cannot agree on the contractual terms — meaning there is no mutual and consistent declaration of intent — no valid contract is formed, and no rights or obligations arise. Therefore, an order confirmed at an incorrect price shall be considered a null and void contract.

Warranty

When can you exercise your warranty rights?
The guarantor is responsible for the faultless performance of the contract: Romsics Sándor sole proprietor, 2030 Érd, Zengő utca 35.
During the warranty period, the guarantor is exempt from liability only if they prove that the cause of the defect occurred after performance (Civil Code Section 6:171).
1.a) the date of reporting the claim for repair and the date of receiving the product for repair,
1.b) the cause of the defect and the method of repair, and
1.c) the date of returning the consumer goods to the consumer.
When fulfilling a replacement claim, the business must indicate the fact and date of replacement on the warranty card.
If the consumer asserts a replacement claim within three working days from the date of purchase (or commissioning) due to a defect in the consumer goods, the business may not refer to disproportionate additional costs under Section 6:159 (2)(a) of Act V of 2013 on the Civil Code, but must replace the consumer goods, provided that the defect prevents proper use.

The warranty period is one year. Failure to meet this deadline results in loss of rights.
The warranty period begins on the day the consumer goods are handed over to the consumer, or if commissioning is carried out by the business or its agent, on the day of commissioning.
When is the business exempt from its warranty obligation?
The business is exempt from its warranty obligation only if it proves that the cause of the defect occurred after performance.
Please note that you may not simultaneously enforce warranty and statutory warranty claims, or product warranty and warranty claims for the same defect; otherwise, you are entitled to the rights arising from the warranty independently of the rights specified in points 1 and 2.

Method of reporting warranty or statutory warranty claims

1. Personal reporting

The customer may report their warranty or statutory warranty claim by phone to the Service Provider (creannafabrics.com, Romsics Sándor sole proprietor, 2030 Érd, Zengő utca 35). In this case, the Service Provider’s employee will record a report of the complaint, which includes:
- the customer’s name and address,
- the name and purchase price of the product,
- the date of purchase,
- the date of reporting the defect,
- the description of the defect,
- the claim the customer wishes to enforce,
- the method of resolving the complaint.
If the method of resolving the complaint differs from the customer’s request, the justification must be included in the report.
A copy of the report is provided to the customer.

2. Reporting in writing
The customer may report their warranty or statutory warranty claim to the Service Provider (Romsics Sándor sole proprietor, 2030 Érd, Zengő utca 35) by letter or by e‑mail (tanyisleep@gmail.com).
The letter must include:
- the customer’s name and address,
- the name and purchase price of the product,
- the date of purchase,
- the date of reporting the defect,
- the description of the defect,
- the claim the customer wishes to enforce.

Statutory warranty, product warranty, guarantee: In the case of contracts concluded between the consumer and the business (hereinafter: consumer contract), the provisions of Act V of 2013 on the Civil Code, Book 6, Sections 159, 168, and 171 apply.

Applicable legislation
The following legislation applies in particular to the Contract:
Act CLV of 1997 on Consumer Protection;
Act CVIII of 2001 on electronic commerce services and certain issues of information society services;
Act V of 2013 on the Civil Code (PTK);
Government Decree 51/2003 (IX.22.) on mandatory warranty for certain durable consumer goods;
Government Decree 45/2014 (II.26.) on the detailed rules of contracts between consumers and businesses;
NGM Decree 19/2014 (IV.29.) on the procedural rules for handling warranty and guarantee claims for goods sold under a contract between a consumer and a business.

Scope, Acceptance and Modification of the General Terms and Conditions
The content of the contract concluded between us — in addition to the mandatory provisions of the applicable legislation — is defined by these General Terms and Conditions (hereinafter: GTC) and the additional information available on the website. Accordingly, these GTC contain the rights and obligations of you and us, the conditions for concluding the contract, performance deadlines, delivery and payment terms, liability rules, and the conditions for exercising the right of withdrawal.
Before finalizing your order, you are required to read the provisions of these GTC. By purchasing through our webshop, you accept the provisions of these GTC, and the GTC becomes an integral part of the contract concluded between you and the Seller.
The Seller is entitled to amend the provisions of the GTC within the framework of the applicable legislation. Please read the provisions of the GTC before each purchase. Any modification of the GTC becomes effective upon publication on the website. Any changes do not affect contracts already concluded (confirmed orders).

Complaint Handling and Legal Remedies
The consumer may submit their consumer complaint regarding the product or the Seller’s activities at the following contact details:
Phone: +36 20/5668882
Website: www.creannafabrics.com
E-mail: tanyisleep@gmail.com

If the consumer dispute between the Seller and the consumer is not resolved through negotiations, the consumer has the following legal remedies:

Submitting a complaint to consumer protection authorities.
If the consumer detects a violation of their consumer rights, they may file a complaint with the consumer protection authority competent for their place of residence. After assessing the complaint, the authority decides whether to initiate consumer protection proceedings. First‑instance consumer protection tasks are performed by the district offices competent for the consumer’s place of residence. A list of these offices is available here: http://jarasinfo.gov.hu/

Court proceedings.
The customer is entitled to enforce their claim arising from the consumer dispute before a court in civil proceedings, in accordance with Act V of 2013 on the Civil Code and Act III of 1952 on the Code of Civil Procedure.

You are hereby informed that you may submit a consumer complaint against us. If we reject your consumer complaint, you are entitled to turn to the Conciliation Board competent for your place of residence or stay. Initiating the procedure of the Conciliation Board requires that the consumer first attempt to resolve the dispute directly with the business. Upon the consumer’s request, the competent board may be replaced by another Conciliation Board indicated by the consumer.

More information about the Conciliation Boards is available here: http://www.bekeltetes.hu
Information about territorially competent Conciliation Boards is available here: http://www.bekeltetes.hu/index.php?id=testuletek

Budapest Conciliation Board
Address: 1016 Budapest, Krisztina krt. 99. III. floor 310.
Phone: 06-1-488-2131
Fax: 06-1-488-2186
E-mail: bekelteto.testulet@bkik.hu

Partial Invalidity, Code of Conduct
If any provision of the GTC is legally incomplete or invalid, the remaining provisions of the contract remain in force, and the invalid or incorrect part shall be replaced by the applicable legal provision.

5. Order Process

5.1
After registration, the User logs into the webshop, or may begin the purchase process without registration.

5.2
The User sets the quantity of the product(s) they wish to purchase and selects any applicable product attributes.

5.3
The User places the selected products into the cart. The User may view the contents of the cart at any time by clicking the “cart” icon.

5.4
If the User does not wish to purchase additional products, they check the quantity of the selected items. By clicking the “delete – X” icon, the User may remove items from the cart. To finalize the quantity, the User clicks the “+ / –” icons.

5.5
The User selects the delivery address, then the delivery/payment method. The available options are as follows:

5.5.1
Payment and delivery:

Payment by bank transfer: The product will be shipped after the purchase price has been received. If payment is not completed within 10 days, the order will be cancelled.

Transfer details:
Beneficiary: Sándor Romsics
IBAN: LT38 3250 0432 1342 2852
BIC/SWIFT code: REVOLT21

Card payment: Online card payments and other payment methods are processed through the Barion system. Card data and other payment-related information are not transmitted to the merchant. Barion Payment Zrt. is supervised by the Central Bank of Hungary. License number: H‑EN‑I‑1064/2013.

5.5.2
Delivery cost:
Delivery fees may vary due to market conditions. Current delivery fees are available here: https://creannafabrics.com/info/fizetes-es-szallitas-3/

5.6
If an error or deficiency occurs in the webshop regarding products or prices, we reserve the right to correct it. In such cases, after recognizing or correcting the error, we will immediately inform the customer of the new data. The User may then reconfirm the order or withdraw from the contract.

5.7
The total amount payable includes all costs based on the order summary and confirmation e‑mail. The invoice is included in the package. The User must inspect the package upon delivery in the presence of the courier, and in case of any visible damage to the products or packaging, must request a report to be taken. In case of damage, the User is not required to accept the package. The Service Provider does not accept subsequent complaints without a report. Packages are delivered on working days between 8:00 and 17:00.

5.8
After providing the necessary data, the User can send the order by clicking the “order with payment obligation” button. Before doing so, they may review the entered data again, add a comment to the order, or send additional requests via e‑mail.

5.9
By placing the order, the User acknowledges that the order entails a payment obligation.

5.10
Correction of data entry errors: Before finalizing the order, the User may return to previous steps at any time to correct entered data. Details: During the ordering process, the User may view or modify the contents of the cart. If the quantity is incorrect, the User may enter the desired quantity in the input field in the quantity column and press the “+ / –” button. To delete items, the User clicks the “X” (delete) button. Throughout the ordering process, the User may continuously correct or delete entered data.

5.11
After sending the order, the User receives a confirmation e‑mail. If this confirmation does not arrive within a reasonable time — depending on the nature of the service — but no later than 48 hours, the User is released from the obligation of the offer or contract. The order and its confirmation are considered received when they become accessible to the User. The Service Provider excludes liability for confirmation delays if the confirmation fails to arrive because the User provided an incorrect e‑mail address or the mailbox is full.

5.12
The User acknowledges that the confirmation described in the previous point is only an automatic confirmation and does not constitute a contract. The contract is concluded when the Service Provider sends a second e‑mail informing the User of the order details and expected fulfillment.

6. Processing and Fulfilment of Orders

6.1
Orders are processed during business hours. Orders may be placed outside the processing hours as well; if the order is placed after business hours, it will be processed on the following working day. The Service Provider’s customer service will always confirm by e‑mail when the order can be fulfilled.

6.2
The general delivery time is as follows:
For products in stock: 14 working days.
For products requiring special ordering: 30 working days.

6.3
Under the sales contract, the Service Provider is obliged to transfer ownership of the goods, and the User is obliged to pay the purchase price and receive the goods.

6.4
If the seller is a business and the buyer is a consumer, and the seller undertakes to deliver the goods to the buyer, the risk of damage passes to the buyer when the buyer or a third party designated by the buyer takes possession of the goods. The risk of damage passes to the buyer upon delivery to the carrier if the carrier was commissioned by the buyer, provided that the carrier was not recommended by the seller.

6.5
If the seller is a business and the buyer is a consumer, unless otherwise agreed by the parties, the seller (according to these GTC: the Service Provider) must make the goods available to the buyer (User) without delay after concluding the contract, but no later than within thirty days.

6.6
If the Service Provider is in delay, the User is entitled to set an additional deadline. If the seller does not fulfil the order within this additional deadline, the buyer is entitled to withdraw from the contract.

6.7
The User is entitled to withdraw from the contract without setting an additional deadline if:
a) the Service Provider has refused to perform the contract; or
b) according to the agreement of the parties or based on the recognisable purpose of the service, the contract should have been performed at a specified time — and not at any other time.

6.8
If the Service Provider does not fulfil its contractual obligation because the product specified in the contract is not available, it must inform the User immediately and refund the amount paid by the User without delay.

7. Right of Withdrawal

7.1
According to Directive 2011/83/EU of the European Parliament and of the Council, as well as Government Decree 45/2014 (II.26.) on the detailed rules of contracts between consumers and businesses, the Consumer may withdraw from the contract without justification within 14 days from the date of receipt of the ordered product. In the absence of this information, the Consumer is entitled to exercise the right of withdrawal for up to 1 year. If the Service Provider provides the information within 12 months after the 14‑day period has expired, the withdrawal period shall expire 14 days after the day on which the Consumer receives the information.

7.2
The withdrawal period expires 14 days after the day on which the Consumer or a third party designated by the Consumer, other than the carrier, takes possession of the product.

7.3
The Consumer may also exercise the right of withdrawal between the date of concluding the contract and the date of receiving the product.

7.4
The cost of returning the product must be borne by the Consumer; the business has not undertaken to bear this cost.

7.5
When exercising the right of withdrawal, the Consumer shall not bear any costs other than the cost of returning the product.

7.6
The Consumer is not entitled to the right of withdrawal in the case of non‑prefabricated products that were produced based on the Consumer’s instructions or explicit request, or in the case of products that were clearly customized for the Consumer.

7.7
The Consumer is also not entitled to exercise the right of withdrawal in the following cases:

– in the case of a service contract after the full performance of the service, if the business began performance with the Consumer’s express prior consent and the Consumer acknowledged that they would lose the right of withdrawal after full performance;
– in respect of products or services whose price or fee depends on fluctuations in the financial market that cannot be controlled by the business and may occur during the withdrawal period;
– in the case of perishable goods or goods with a short shelf life;
– in the case of sealed products which, for health protection or hygiene reasons, cannot be returned after opening;
– in the case of products which, by their nature, become inseparably mixed with other items after delivery;
– in the case of alcoholic beverages whose actual value depends on market fluctuations beyond the business’s control, and whose price was agreed at the time of concluding the contract, but delivery can only take place after 30 days;
– in the case of urgent repair or maintenance work requested explicitly by the Consumer, where the business visits the Consumer’s home for this purpose;
– in the case of sealed audio or video recordings or computer software after opening the packaging;
– in the case of newspapers, periodicals or magazines, except for subscription contracts;
– in the case of contracts concluded at a public auction;
– in the case of accommodation services (other than residential), transport of goods, car rental, catering or leisure activities where a specific performance date or period is defined in the contract;
– in the case of digital content not supplied on a tangible medium, if the business began performance with the Consumer’s express prior consent and the Consumer acknowledged that they would lose the right of withdrawal once performance begins.

7.8
Following the return of the product and/or receipt of the withdrawal statement, the Service Provider shall refund the amount paid by the Consumer without delay, but no later than 14 days from the date on which it becomes aware of the withdrawal, in accordance with the above legislation.

7.9
During the refund process, we will use the same payment method that was used in the original transaction, unless the Consumer expressly agrees to the use of a different payment method; the Consumer shall not incur any additional costs as a result of using this refund method.

7.10
The Consumer must return the goods without undue delay, but no later than 14 days from the date on which they notified the Service Provider of their withdrawal from the contract, either by sending them back or by handing them over at the Service Provider’s address.

7.11
In the case of withdrawal made in writing, it is sufficient for the Consumer to send the withdrawal statement within the 14‑day period.

7.12
The Consumer complies with the deadline if they return or hand over the goods before the 14‑day period expires. The return shall be deemed completed on time if the Consumer sends the goods before the deadline.

7.13
The Consumer shall bear only the direct cost of returning the goods, unless the business has undertaken to bear this cost.

7.14
The Service Provider is not obliged to reimburse the Consumer for any additional costs resulting from the Consumer choosing a delivery method other than the least expensive standard delivery method offered by the Service Provider.

7.15
The Service Provider may withhold the refund until it has received the goods back, or until the Consumer has provided proof that they have returned the goods — whichever occurs earlier.

7.16
If the Consumer wishes to exercise the right of withdrawal, they may notify the Service Provider in writing (including by using the attached form), by telephone, or even in person. In the case of notification by post, the date of posting will be considered; in the case of notification by telephone, the date of the call will be considered. For postal notification, the Service Provider accepts only registered mail or parcel. The Consumer may return the ordered product by post or courier service to the Service Provider’s address.

7.17
The Consumer is liable only for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

7.18
The detailed rules of contracts between consumers and businesses set out in Government Decree 45/2014 (II.26.) are available here.

7.19
Directive 2011/83/EU of the European Parliament and of the Council is available here.

7.20
The Consumer may contact the Service Provider with any other complaint using the contact details provided in these Terms.

7.21
The right of withdrawal applies only to Users who qualify as consumers under the Civil Code.

7.22
The right of withdrawal does not apply to businesses, meaning persons acting within the scope of their profession, independent occupation, or business activity.

7.23
Procedure for exercising the right of withdrawal:

7.23.1
If the Consumer wishes to exercise the right of withdrawal, they must notify the Service Provider of their intention using the contact details provided.

7.23.2
The Consumer exercises the right of withdrawal within the deadline if they send their withdrawal statement before the expiry of the 14‑day period from receiving the product. In the case of withdrawal in writing, it is sufficient to send the withdrawal statement within 14 days. For postal notification, the date of posting is taken into account; for notification by e‑mail or fax, the date of sending the e‑mail or fax is considered.

7.23.3
In the event of withdrawal, the Consumer must return the ordered product to the Service Provider’s address without undue delay, but no later than 14 days from communicating the withdrawal statement. The deadline is considered met if the Consumer sends the product before the 14‑day period expires (the product does not need to arrive within 14 days). The Consumer bears the costs incurred in returning the goods due to exercising the right of withdrawal.

7.23.4
However, the Service Provider is not obliged to reimburse the Consumer for any additional costs resulting from choosing a delivery method other than the least expensive standard delivery method offered by the Service Provider. The Consumer may also exercise the right of withdrawal between the date of concluding the contract and the date of receiving the product.

7.23.5
In the case of the sale of multiple products, if the individual products are delivered at different times, the Consumer may exercise the right of withdrawal within 14 days from the receipt of the last delivered product, or in the case of a product consisting of several items or pieces, from the receipt of the last item or piece.

8. Warranty (Statutory Liability)

Defective Performance

The obligor performs defectively if the service does not meet the quality requirements set out in the contract or in legislation at the time of performance. The obligor does not perform defectively if the entitled party knew of the defect at the time of concluding the contract, or if the entitled party should have known of the defect at the time of concluding the contract.

In contracts between a consumer and a business, any clause that deviates from the provisions of this chapter regarding statutory warranty or guarantee to the detriment of the consumer is null and void.

Statutory Warranty (Kellékszavatosság)

8.1
In what cases may the User exercise their statutory warranty rights?

The User may enforce a statutory warranty claim against the Service Provider in the event of defective performance, in accordance with the rules of the Civil Code.

8.2
What rights does the User have under statutory warranty?

The User may choose from the following statutory warranty claims: they may request repair or replacement, unless fulfilling the chosen claim is impossible or would result in disproportionate additional costs for the business compared to fulfilling another claim. If the User did not request or could not request repair or replacement, they may request a proportionate reduction of the consideration, or the User may repair the defect themselves or have it repaired at the business’s expense, or — as a last resort — withdraw from the contract. The User may switch from one statutory warranty right to another, but the cost of switching is borne by the User, unless the switch was justified or the business gave cause for it.

8.3
Within what deadline may the User enforce their statutory warranty claim?

The User must notify the business of the defect immediately after discovering it, but no later than within two months of discovery. Please note that statutory warranty rights may no longer be enforced after the two‑year limitation period from the date of performance.

8.4
Against whom may the User enforce their statutory warranty claim?

The User may enforce their statutory warranty claim against the Service Provider.

8.5
What additional conditions apply to enforcing statutory warranty rights?

Within six months from performance, the User’s statutory warranty claim has no additional conditions beyond reporting the defect, provided the User proves that the product or service was supplied by the business operating the webshop. After six months from performance, however, the User must prove that the defect already existed at the time of performance.

Product Warranty

8.6
In what cases may the User exercise their product warranty rights?

In the event of a defect in a movable item (product), the User may choose to enforce either a statutory warranty claim or a product warranty claim.

8.7
What rights does the User have under product warranty?

Under product warranty, the User may request only the repair or replacement of the defective product.

8.6
When is a product considered defective?

A product is defective if it does not meet the quality requirements in force at the time it was placed on the market, or if it does not possess the characteristics described by the manufacturer.

8.9
Within what deadline may the User enforce their product warranty claim?

The User may enforce their product warranty claim within two years from the date the product was placed on the market by the manufacturer. After this period, the User loses this right.

8.10
Against whom and under what conditions may the User enforce their product warranty claim?

The User may enforce their product warranty claim exclusively against the manufacturer or distributor of the movable item. In the case of a product warranty claim, the User must prove the defect of the product.

8.11
In what cases is the manufacturer (or distributor) exempt from product warranty obligations?

The manufacturer (or distributor) is exempt from product warranty obligations only if they can prove that:

– the product was not manufactured or placed on the market in the course of their business activity, or

– the defect was not detectable at the time of placing the product on the market given the state of scientific and technical knowledge, or

– the defect of the product results from the application of a legal regulation or mandatory authority requirement.

The manufacturer (or distributor) only needs to prove one ground for exemption.

Please note that statutory warranty and product warranty claims cannot be enforced simultaneously for the same defect. However, if the User successfully enforces a product warranty claim, they may enforce a statutory warranty claim against the manufacturer regarding the replaced product or repaired part.

8.12
The Service Provider is not liable for damages resulting from improper or negligent handling after the transfer of risk, excessive use, exposure to conditions other than those specified, or any other improper use of the products.

8.13
For durable consumer goods sold in our webshop, the mandatory guarantee and its conditions, deadlines, and enforceable rights are governed by Government Decree 15/2003.

9. Procedure in the Event of a Warranty Claim

9.1
In a contract between a consumer and a business, the parties’ agreement may not deviate from the provisions of the relevant regulation to the detriment of the consumer.

9.2
The consumer is responsible for proving the conclusion of the contract (with an invoice or even just a receipt).

9.3
The costs related to fulfilling the warranty obligation are borne by the Service Provider (Civil Code Section 6:166).

9.4
The Service Provider is required to record a report (protocol) regarding the warranty or guarantee claim submitted by the consumer.

9.5
A copy of the report must be provided to the consumer immediately in a verifiable manner.

9.6
If the Service Provider cannot make a statement regarding the fulfilment of the consumer’s warranty or guarantee claim at the time of reporting, the Service Provider must inform the consumer of its position — including the reasons for rejection and the possibility of turning to a conciliation board — within five working days, in a verifiable manner.

9.7
The Service Provider must retain the report for three years from the date it was recorded and present it to the supervisory authority upon request.

9.8
The Service Provider must strive to complete the repair or replacement within fifteen days.

10. Miscellaneous Provisions

10.1
The Service Provider is entitled to use a contributor to fulfil its obligations. The Service Provider is fully liable for any unlawful conduct of such contributor as if the unlawful conduct had been committed by the Service Provider itself.

10.2
If any part of these Terms becomes invalid, unlawful, or unenforceable, this shall not affect the validity, legality, or enforceability of the remaining parts.

10.3
If the Service Provider does not exercise any right granted under these Terms, the failure to exercise such right shall not be considered a waiver of that right. A waiver of any right is valid only if made in an express written statement. The fact that the Service Provider does not strictly insist on compliance with any essential condition or provision of these Terms on one occasion does not mean that it waives the right to insist on strict compliance in the future.

10.4
The Service Provider and the User shall attempt to resolve their disputes amicably.

10.5
The Parties acknowledge that the webshop operated under the name of the Service Provider operates in Hungary and is maintained in Hungary. Since the website may be accessed from other countries, Users expressly acknowledge that Hungarian law shall govern the relationship between the User and the Service Provider. If the User is a consumer, then pursuant to Section 26 (1) of the Code of Civil Procedure, in disputes arising from this contract, the court having exclusive jurisdiction is the court of the consumer’s domestic place of residence.

11. Complaint Handling Procedure

11.1
Our store aims to fulfil all orders with appropriate quality and to the complete satisfaction of the customer. If the User nevertheless has any complaint regarding the contract or its performance, they may submit their complaint by phone, e‑mail, or postal mail using the contact details provided above.

11.2
The Service Provider shall examine verbal complaints immediately and remedy them as necessary. If the customer does not agree with the handling of the complaint, or if the complaint cannot be investigated immediately, the Service Provider shall record the complaint and its position in a written report and provide a copy to the customer.

11.3
The Service Provider shall respond to written complaints in writing within 30 days. If the complaint is rejected, the Service Provider shall provide justification. The Service Provider shall retain the report and a copy of the response for five years and present them to the supervisory authorities upon request.

11.4
We inform you that if your complaint is rejected, you may initiate proceedings with an authority or a conciliation board as described below:

11.5
The Consumer may submit a complaint to the consumer protection authority:

According to Government Decree 387/2016 (XII.2.) on the designation of the consumer protection authority, the district office of the county seat acts as the first‑instance authority, and the Pest County Government Office acts as the second‑instance authority with nationwide competence.
Information: http://jarasinfo.gov.hu

Budapest Metropolitan Government Office, Consumer Protection Department
Address: 1117 Budapest, Prielle Kornélia utca 4/b.
E‑mail: fogyasztovedelem@bfkh.gov.hu
Phone: (1) 450‑2598
Website: https://kormanyhivatalok.hu/kormanyhivatalok/budapest/megye/szervezet/fogyasztovedelmi-foosztaly
Jurisdiction: Budapest

Pest County Government Office, Consumer Protection Department
Address: 1072 Budapest, Nagy Diófa u. 10–12.
E‑mail: fogyved@pest.gov.hu
Phone: 06 1 459 4843
Website: https://kormanyhivatalok.hu/kormanyhivatalok/pest/megye/szervezet/fogyasztovedelmi-foosztaly
Jurisdiction: Pest County

Bács-Kiskun County Government Office, Consumer Protection Department
Address: 6000 Kecskemét, Szent István krt. 19/A.
Mailing address: 6001 Kecskemét, P.O. Box 189.
E‑mail: fogyasztovedelem@bacs.gov.hu
Phone: +36 76 795 710
Website: https://kormanyhivatalok.hu/kormanyhivatalok/bacs-kiskun/megye/szervezet/kozlekedesi-muszaki-engedelyezesi-es-fogyasztovedelmi
Jurisdiction: Bács-Kiskun County

Baranya County Government Office, Consumer Protection Department
Address: 7630 Pécs, Hengermalom u. 2.
Mailing address: 7630 Pécs, Hengermalom u. 2.
E‑mail: fogyasztovedelem@baranya.gov.hu
Phone: +36 72 795 398
Website: https://kormanyhivatalok.hu/kormanyhivatalok/baranya/megye/szervezet/kozlekedesi-muszaki-engedelyezesi-meresugyi-es
Jurisdiction: Baranya County

Békés County Government Office, Consumer Protection Department
Address: 5600 Békéscsaba, József Attila u. 2–4.
Mailing address: 5600 Békéscsaba, József Attila u. 2–4.
E‑mail: fogyved@bekes.gov.hu
Phone: +36 66 546 150
Website: https://kormanyhivatalok.hu/kormanyhivatalok/bekes/megye/szervezet/kozlekedesi-muszaki-engedelyezesi-es-fogyasztovedelmi
Jurisdiction: Békés County

Borsod-Abaúj-Zemplén County Government Office, Consumer Protection Department
Address: 3527 Miskolc, József Attila u. 20.
E‑mail: fogyasztovedelem@borsod.gov.hu
Phone: +36 46 795 779
Website: https://kormanyhivatalok.hu/kormanyhivatalok/borsod-abauj-zemplen/megye/szervezet/kozlekedesi-muszaki-engedelyezesi-meresugyi
Jurisdiction: Borsod-Abaúj-Zemplén County

Csongrád-Csanád County Government Office, Consumer Protection Department
Address: 6722 Szeged, Rákóczi tér 1.
Mailing address: 6722 Szeged, Rákóczi tér 1.
E‑mail: fogyasztovedelem@csongrad.gov.hu
Phone: +36 62 680 532
Website: https://kormanyhivatalok.hu/kormanyhivatalok/csongrad-csanad/megye/szervezet/kozlekedesi-muszaki-engedelyezesi-meresugyi-es
Jurisdiction: Csongrád-Csanád County

Fejér County Government Office, Consumer Protection Department
Address: 8000 Székesfehérvár, Honvéd utca 8.
E‑mail: fogyved@fejer.gov.hu
Phone: +36 22 501 751
Website: https://kormanyhivatalok.hu/kormanyhivatalok/fejer/megye/szervezet/kozlekedesi-muszaki-engedelyezesi-meresugyi-es
Jurisdiction: Fejér County

Győr-Moson-Sopron County Government Office, Consumer Protection Department
Address: 9022 Győr, Türr István utca 7.
E‑mail: fogyasztovedelem@gyor.gov.hu
Phone: +36 96 795 950
Website: https://kormanyhivatalok.hu/kormanyhivatalok/gyor-moson-sopron/megye/szervezet/kozlekedesi-muszaki-engedelyezesi-meresugyi-es
Jurisdiction: Győr-Moson-Sopron County

Hajdú-Bihar County Government Office, Consumer Protection Department
Address: 4025 Debrecen, Széchenyi utca 46.
Mailing address: 4025 Debrecen, Széchenyi utca 46.
E‑mail: fogyasztovedelem@hajdu.gov.hu
Phone: +36 52 533 924
Fax: +36 52 504 105
Website: https://kormanyhivatalok.hu/kormanyhivatalok/hajdu-bihar/megye/szervezet/kozlekedesi-muszaki-engedelyezesi-meresugyi-es
Jurisdiction: Hajdú-Bihar County

Heves County Government Office, Consumer Protection Department
Address: 3300 Eger, Kossuth L. u. 9.
Mailing address: 3301 Eger, P.O. Box 216.
E‑mail: fogyved@heves.gov.hu
Phone: +36 36 515 469
Fax: +36 36 516 040
Website: https://kormanyhivatalok.hu/kormanyhivatalok/heves/megye/szervezet/kozlekedesi-muszaki-engedelyezesi-es-fogyasztovedelmi
Jurisdiction: Heves County

Jász-Nagykun-Szolnok County Government Office, Consumer Protection Department
Address: 5000 Szolnok, Indóház u. 8.
E‑mail: jasz.fogyved@jasz.gov.hu
Phone: +36 56 795 165
Website: https://kormanyhivatalok.hu/kormanyhivatalok/jasz-nagykun-szolnok/megye/szervezet/kozlekedesi-muszaki-engedelyezesi-meresugyi
Jurisdiction: Jász-Nagykun-Szolnok County

Komárom-Esztergom County Government Office, Consumer Protection Department
Address: 2800 Tatabánya, Bárdos László utca 2.
E‑mail: fogyasztovedelem.meff@komarom.gov.hu
Phone: +36 34 309 303
Website: https://kormanyhivatalok.hu/kormanyhivatalok/komarom-esztergom/megye/szervezet/kozlekedesi-muszaki-engedelyezesi-es
Jurisdiction: Komárom-Esztergom County

Nógrád County Government Office, Consumer Protection Department
Address: 3100 Salgótarján, Karancs út 54.
E‑mail: fogyved@nograd.gov.hu
Phone: +36 32 511 116
Website: https://kormanyhivatalok.hu/kormanyhivatalok/nograd/megye/szervezet/kozlekedesi-muszaki-engedelyezesi-es-fogyasztovedelmi
Jurisdiction: Nógrád County

Somogy County Government Office, Consumer Protection Department
Address: 7400 Kaposvár, Vásártéri út 2.
E‑mail: fogyasztovedelem@somogy.gov.hu
Phone: +36 82 510 868
Website: https://kormanyhivatalok.hu/kormanyhivatalok/somogy/megye/szervezet/kozlekedesi-muszaki-engedelyezesi-meresugyi-es
Jurisdiction: Somogy County

Szabolcs-Szatmár-Bereg County Government Office, Consumer Protection Department
Address: 4400 Nyíregyháza, Hatzel tér 10.
Mailing address: 4401 Nyíregyháza, P.O. Box 77.
E‑mail: fogyasztovedelem@szabolcs.gov.hu
Phone: +36 42 500 694
Website: https://kormanyhivatalok.hu/kormanyhivatalok/szabolcs-szatmar-bereg/megye/szervezet/kozlekedesi-muszaki-engedelyezesi-es
Jurisdiction: Szabolcs-Szatmár-Bereg County

Tolna County Government Office, Consumer Protection Department
Address: 7100 Szekszárd, Kiskorzó tér 3.
E‑mail: fogyasztovedelem@tolna.gov.hu
Phone: +36 74 795 385
Website: https://kormanyhivatalok.hu/kormanyhivatalok/tolna/megye/szervezet/kozlekedesi-muszaki-engedelyezesi-meresugyi-es
Jurisdiction: Tolna County

Vas County Government Office, Consumer Protection Department
Address: 9700 Szombathely, Wesselényi u. 7.
Mailing address: 9702 Szombathely, P.O. Box 24.
E‑mail: fogyasztovedelem@vas.gov.hu
Phone: +36 70 705 1435
Website: https://kormanyhivatalok.hu/kormanyhivatalok/vas/megye/szervezet/kozlekedesi-muszaki-engedelyezesi-meresugyi-es
Jurisdiction: Vas County

Veszprém County Government Office, Consumer Protection Department
Address: 8200 Veszprém, Kistó utca 1.
Mailing address: 8200 Veszprém, Kistó utca 1.
E‑mail: fogyasztovedelem@veszprem.gov.hu
Phone: +36 88 550 510
Website: https://kormanyhivatalok.hu/kormanyhivatalok/veszprem/megye/szervezet/kozlekedesi-muszaki-engedelyezesi-es-fogyasztovedelmi
Jurisdiction: Veszprém County

Zala County Government Office, Consumer Protection Department
Address: 8900 Zalaegerszeg, Pintér Máté u. 22.
Mailing address: 8900 Zalaegerszeg, Pintér Máté u. 22.
E‑mail: fogyasztovedelem.zala@zala.gov.hu
Phone: +36 92 510 530
Website: https://kormanyhivatalok.hu/kormanyhivatalok/zala/megye/szervezet/kozlekedesi-muszaki-engedelyezesi-es-fogyasztovedelmi
Jurisdiction: Zala County

11.6
In the event of a complaint, the Consumer may also turn to a conciliation board. Their contact details can be found below:

Conciliation Board Procedure
If your consumer complaint is rejected, you are entitled to contact the Conciliation Board competent for your place of residence, place of stay, or registered office, or the Board you designate in your application. The conciliation board — unless the consumer requests a personal hearing — holds the hearing online using electronic tools that provide simultaneous audio and video transmission (hereinafter: online hearing). The business has a duty to cooperate in conciliation board proceedings, which includes the obligation to send its written response to the Board within the specified deadline. Except for the application of Regulation (EU) No 524/2013 on online dispute resolution, the business must ensure the participation of a person authorized to reach a settlement at the hearing. At the online hearing, the business’s representative authorized to reach a settlement must participate online. If the consumer requests a personal hearing, the business’s authorized representative must participate at least online. The Seller has not made a general submission declaration to any conciliation board. More information about the Conciliation Boards is available at: https://www.bekeltetes.hu

Contact details of the territorially competent Conciliation Boards:

Budapest Conciliation Board
Seat: Budapest
Jurisdiction: Budapest
Address: 1016 Budapest, Krisztina krt. 99. I. em. 111.
Mailing address: 1253 Budapest, P.O. Box 10.
Phone: +36 1 488 2131
E‑mail: bekelteto.testulet@bkik.hu
Website: bekeltet.bkik.hu

Baranya County Conciliation Board
Seat: Pécs
Jurisdiction: Baranya, Somogy, Tolna counties
Address: 7625 Pécs, Majorossy I. u. 36.
Phone: +36 72 507 154
E‑mail: info@baranyabekeltetes.hu
Website: baranyabekeltetes.hu

Borsod-Abaúj-Zemplén County Conciliation Board
Seat: Miskolc
Jurisdiction: Borsod-Abaúj-Zemplén, Heves, Nógrád counties
Address: 3525 Miskolc, Szentpáli u. 1.
Phone: +36 46 501 091
E‑mail: bekeltetes@bokik.hu
Website: bekeltetes.borsodmegye.hu

Csongrád-Csanád County Conciliation Board
Seat: Szeged
Jurisdiction: Békés, Bács-Kiskun, Csongrád-Csanád counties
Address: 6721 Szeged, Párizsi krt. 8–12.
Phone: +36 62 549 392
E‑mail: bekelteto.testulet@cskik.hu
Website: bekeltetes-csongrad.hu

Fejér County Conciliation Board
Seat: Székesfehérvár
Jurisdiction: Fejér, Komárom-Esztergom, Veszprém counties
Address: 8000 Székesfehérvár, Hosszúsétatér 4–6.
Phone: +36 22 510 310
E‑mail: bekeltetes@fmkik.hu
Website: www.bekeltetesfejer.hu

Győr-Moson-Sopron County Conciliation Board
Seat: Győr
Jurisdiction: Győr-Moson-Sopron, Vas, Zala counties
Address: 9021 Győr, Szent István út 10/a.
Phone: +36 96 520 217
E‑mail: bekelteto.testulet@gymsmkik.hu
Website: bekeltetesgyor.hu

Hajdú-Bihar County Conciliation Board
Seat: Debrecen
Jurisdiction: Jász-Nagykun-Szolnok, Hajdú-Bihar, Szabolcs-Szatmár-Bereg counties
Address: 4025 Debrecen, Vörösmarty u. 13–15.
Phone: +36 52 500 710, +36 52 500 745
E‑mail: bekelteto@hbkik.hu
Website: hbmbekeltetes.hu

Pest County Conciliation Board
Seat: Budapest
Jurisdiction: Pest County
Address: 1055 Budapest, Balassi Bálint u. 25. IV/2.
Phone: +36 1 792 7881
E‑mail: pmbekelteto@pmkik.hu
Website: panaszrendezes.hu

11.7
The conciliation board is responsible for resolving consumer disputes outside of court. Its task is to attempt to facilitate a settlement between the parties, and if this is unsuccessful, to make a decision in order to ensure simple, fast, effective, and cost‑efficient enforcement of consumer rights. At the request of the consumer or the Service Provider, the conciliation board may also provide advice regarding consumer rights and obligations.

11.8
In the case of cross‑border consumer disputes related to online sales or online service contracts, the conciliation procedure is exclusively handled by the Conciliation Board operating alongside the Budapest Chamber of Commerce and Industry.

11.9
In the event of a complaint, the Consumer may also use the EU online dispute resolution platform. Registration in the European Commission’s system is required. After registration, the Consumer may submit their complaint via the online platform at: http://ec.europa.eu/odr

11.10
The Service Provider has a duty to cooperate in conciliation board proceedings. This includes sending its written response to the Board and ensuring the participation of a representative authorized to reach a settlement. If the business’s registered office or premises are not located in the county of the competent conciliation board, the business’s cooperation obligation extends to offering the possibility of a written settlement in line with the consumer’s request.

11.11
If the consumer does not turn to a conciliation board or if the procedure does not lead to a result, the consumer may take the matter to court. The lawsuit must be initiated by submitting a statement of claim, which must include: – the acting court,
– the names, addresses, and procedural positions of the parties and their representatives,
– the right being enforced, with the facts and evidence supporting it,
– the data establishing the court’s jurisdiction and competence,
– a clear request for the court’s decision.
The statement of claim must include the document (or its copy) that the consumer refers to as evidence.

12. Copyright

12.1
Since the website creannafabrics.com qualifies as a copyrighted work, it is prohibited to download (reproduce), publicly transmit, otherwise use, electronically store, process, or sell any content or any part of the content appearing on the creannafabrics.com website without the written consent of the Service Provider.

12.2
Even with written consent, any material taken from the creannafabrics.com website or its database may only be used with proper reference to the website.

12.3
The Service Provider reserves all rights to every element of its service, including its domain names, secondary domain names created with them, and its online advertising surfaces.

12.4
It is prohibited to adapt or reverse‑engineer the content of the creannafabrics.com website or any part of it; to create user IDs or passwords in an unfair manner; or to use any application that modifies or indexes the creannafabrics.com website or any part of it.

12.5
The name creannafabrics.com is protected by copyright, and its use — except for referencing — is permitted only with the written consent of the Service Provider.

12.6
The User acknowledges that in the event of unauthorized use, the Service Provider is entitled to charge a penalty. The penalty is HUF 60,000 gross per image and HUF 20,000 gross per word. The User acknowledges that this penalty clause is not excessive and browses the site with this understanding. In the event of copyright infringement, the Service Provider uses notarial certification, the cost of which is also charged to the infringing User.

13. Data Protection

The privacy policy of the website is available at the following link:
https://creannafabrics.com/info/adatkezelesi-tajekoztato-2/

2026.03.14